I purchased the CS3 update on-line, and was miffed to find that it
did not include all the "goodies" of the boxed upgrade, specifically
the GL2DW updater.

So, I submitted a "Web Case" in customer support. 3 days later, I
find a reply on-line (nothing e-mailed) that said they could not help
me via Web Case and to call Tech Support. I did that, and after 20
minutes on hold, was told they could not help me, either; that they
would send the request to a Level 2 Engineer.

After one week, I have not heard from any engineer or anyone at Adobe.

My question is, what makes this extension so precious that we have to
go through so many hoops to get it? If I don't already own one or
both products (I own both), what good would it do anyway?

Has anyone successfully received this extension from Adobe? If so,
please give me some advice on how to expedite this.. It is costing me
lots of time and money to not have these sites converted.

Bret Williams
Novusweb

www.Novusweb.com

760.942.3773 voice
866.668.8793 toll-free

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