Oh, I have been unbelievably frustrated with the Macromedia site.

From not being able to purchase with our company credit card because the
address is not exact.

To its overall slowness (we are on a T-1 but you would never know it on the
Macromedia site).

To the dropped sessions when trying to download programs that have been paid
for. We have bought many times from Macromedia (we did resolve the address
thing finally). But if I go to the download area now to get my latest
version of MX studio I must scroll through 5 records at a time and have the
session dropped after the third or fourth screen. I can't get to the MX
studio I bought for download. To get around this we now order a disk too
because we will get that earlier then going through the site.

And when we call to get customer service, we are told try again. We do to no
avail. We call again and are told that an FTP will set-up for us, it never
is. We call again and are told to try again. Our disk arrives and we give
up.

I'm done now. Thanks,

Joe Huggins
Colorado Area Health Education Center
University of Colorado Health Science Center
(W) 303.724.1131
(C) 303.596.7727
http://www.uchsc.edu/ahec/model

-----Original Message-----
From: Tom Green [mailto:tgreen17@cogeco.ca]
Sent: Thursday, December 05, 2002 2:47 PM
To: Dreamweaver Talk
Subject: Re: So how do you buy from macromedia's online store?


Ain't it amazin' that the very company that is going gaga over the flat
architecture of a hotel's eCommerce solution frustrates its own clients.



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