On Tuesday, March 25, 2003, at 09:21 PM, Richard Wegner wrote:

>> When I type "help mac" in the Dreamweaver Technote search engine I
>> pull up
>> a couple of different ways to get that symptom. John & Richard---

Please forgive my usual lack of knowledge----

Not sure what you mean by the Dreamweaver Technote search engine...

Unless you mean the files online at Macromedia for each product,
questions and troubleshooting?

If so----no, I haven't been able to access anything at MM for quite
some time now (ironically, since the time I downloaded the test
apps..)...I can input search terms----but am once again told that I
need updated Flash.

HA!!! MY poor nice new (not, 8 months old, but feels new to me
still---I am in love!) G4 has more copies of Flash than any machine in
the world should be stuck with---all in attempts to work out the glitch
with online work within MM...I've tried every browser (9 AND X) I can
find to get the site to work.

As I said---I'm not thrilled by any means, and have wasted
approximately 36 hours in various endeavors, including an hour and a
half trying to BUY the download with MONEY online. Not counting the 40
minutes on the phone call STILL trying to buy...My own fault; I hate to
give up and I work my ass off to make things work out.

But---the product is good, and I'm not a cut-my-nose-off to spite my
face kinda person until I get really mad.

I want the product. So maybe it'll be better by the time my 2nd month
is over, and maybe I won't be too pissed to buy it, or maybe I will.
(they reinstated trial, since I couldn't BUY it)

To be quite frank, I think they should just send me Studio disks...
they'll be updating it soon, requiring yet more money, as has happened
each time I upgrade DW...sometimes within a couple WEEKS of my
purchase! Yeah, they'd lose some on immediate profit, but they'd
establish a real respect for the customer and consequently for
themselves. FAITHFUL customer. What, I've been on this list for 3-4
years? With a continually updated DW program.

I think their lack of concern over these issues sucks. (hope I don't
get banned from DW@BW. You're my favorite people. My best watercooler
gang.

Truthfully---I think they should write off any profit from me just this
once and send me Studio for Mac X now. I've wasted and tried and spent
far too much time at the expense of real work that earns my $$
paycheck...and I've always promoted the programs to others, most of
whom buy---and are MUCH better at it and far more advanced than I am.
I've lost a lot of income. My income depends totally on the time I
spend on customers.

This sounds like I'm doing some terrible martyr thing, but I really am
not...I'm just TIRED & irritated and think they rushed the "site
change"---if they're that willing to disable existing customers, then
what's their point with this new cutting edge site technology whose
only problem is that it DOESN'T work..?...they should have left the old
one up while they beta'ed the new one.

Of course, I'm used to the kind of special treatment I have always
gotten from Apple, so I'm probably spoiled...if their product caused or
had inherent problems, they sent me replacements or a repairman. Fast.
Often before I knew I had a problem. They continue to do so.

They even contacted ME to tell me there was a problem with the monitors
of the current species I had a few years back, and when would be a
perfect time for me to have a repairman call? And THEY contacted me to
tell me my 190 laptop had an internal problem -- and they sent
packaging one day, I sent it the next, and it was returned the next
day. THAT's Class.

Apple sees to it that I remain content.

Then again, I've spent many thousands at Apple, because I've used it
since I started computers in 1994. Ooops, forgot the IIc(e?) a few
years earlier than that.

Yeah, I'm resentful about time and money lost on trying out this
updated MM product--but I really liked it and wanted it...didn't know
it would blow out all my work. But-- maybe I'll get over it. Maybe not.
My worst loss would be this great list.

I give up. I'm way tired of it. Actually, I think I'm way beyond tired
of it. Actually----I think I just figured out how I feel by writing
this letter--writing is funny that way. It clarifies things. Catharsis?

Love the list, zero thrilled with the company right now,

Paula
http://www.crazedcowboys.com <---no new DW/FW work going on here, just
wasting a lot of time online NOT accomplishing work! I'm not gonna hold
my breath...actually, I'm very pissed off, although I know that it's
not personal. I'm the one that made the error by continuing to try to
get through online with forms, then emails, then phone, then beg to get
customer service, and to experiment searching for remedies. Bed is
made, now I gotta lie in it...

Bad way to lose a bunch of great folks...hope I don't get kicked
off...if I do, please drop me a note with your email----I love you guys!


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