On Monday, March 24, 2003, at 04:49 PM, Richard Wegner wrote:
> I have just recently upgraded to Mac OS X 10.2.2 from OS X 10.2.
> Everything seems to be working fine, except that I noticed a problem
> with the Help Viewer. When I select "Using Dreamweaver" from the Help
> menu in Dreamweaver MX the Help Viewer window comes up fine and it
> displays the Index of main Help topics, but when I try to click on one
> of the Index topics the text turns from blue to green, but nothing
> happens. The help window on the right does not change.
>
> Interestingly if I do a search, then I will get a list of topics
> retrieved by the search, but if I double-click on one of them, instead
> of showing me information on the topic it just goes back to the
> default Index screen.
>
> Anyone else experiencing this problem? Do I need to re-install
> Dreamweaver MX?

I am having precisely the same problem (Mac 10.2.4)---in fact, I wrote
the list a week or so to ask if "help" was not available with the trial
version, thinking that they might not provide it, to encourage sales by
my need for Help (truer words were never spoken!)-----folks here said
it IS available.

But it isn't. Once in a while if I type in a question, I get a
paragraph or two...but usually, I get a list of matching responses,
click on a topic and nothing happens. It's one of the reasons I've had
trouble learning MX and Fireworks over the past month...it's all been
hit-or-miss----no Help files whatsoever. So then I go to the MM site to
search for answers, but can't navigate.

I tried to find an answer to the problem, but nobody at Macromedia ever
replied...and/or I couldn't get my question/comment to go through. I
phoned, but gave up after a long time on hold.

The pop-up kept asking me to fill out a survey about the new site...so
I finally did---and when I submitted it, it said I did not have the
proper plug-ins---to download and to start over...(I have all the
plug-ins) I tried again----same response----and decided not to
bother...they weren't hearing me anyway!

I can't believe I was stupid enough to try to give them feedback twice
on the survey, considering the amount of times I'd already tried to
reach them!

The final irony was not being able to PURCHASE! That finally made me
laugh instead of continued frustration. Money out of their pocket...ah
well. THEY wouldn't take mah monay, honay!

I'm sure they'll get it all straightened out eventually, but it's a
really bad scene for the time being. The cheery confident Macromedia
Man (on the phone today) acted as if I were the only person in the
world having trouble at the site...until he failed just as I had again
and again.

I think he's WRONG, mentally challenged, or lying... But hey, I love
the product, so I'll probably just wait it out.

Paula
http://www.crazedcowboys.com <---Macromedia has probably put me on the
blacklist after this email!



----------------------------------------------
Archives:<http://listsearch.com/DreamweaverTalk.lasso>
Administrator:<mailto:dreamweaver-admin@blueworld.com>
Unsubscribe:<mailto:dreamweaver-request@blueworld.com>
with the body only containing: unsubscribe