At 5:55 AM 11/4/3, Kim Aston wrote:
> If I were to purchase a program that required activation
> in 30 days, and once installed I decided that it didn't
> 'work' for me in the expected manner (thinking of all
> those people that are having difficulties with Pather,
> slow performance etc.), could I return the product for a refund?

If you avoided the free trial period, and directly purchased and activated
a tool, then I see no indication that activation would void the regular
return/refund options:
http://www.macromedia.com/go/15326

I'd hope, though, that you'd first use the technotes or included one-on-one
support... for Panther we've seen FileVault problems, and a few color
palette reports, as well as the archiving/activation problems a few have
reported, but these seem easy to square away. There have also been good
results with getting details of various "slow" reports on that performance
questionnaire, and the Emerging Issues technotes detail some of the top
ways to get unnatural slowness.

jd





John Dowdell, Macromedia Developer Support, San Francisco
(Best to reply on-list, to avoid my mighty spam filters!)
Technotes: http://www.macromedia.com/support/search/
Column: http://www.macromedia.com/desdev/jd_forum/
Technical daily diary: http://www.macromedia.com/go/blog_jd



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